FAQ

1.  Q: How To Order ?

 A:  Step 1, please tell us what model and quantity you need;
      Step 2, then we will make a PI for you to confirm the order details; 
      Step 3, when we confirmed everything, can arrange the payment;                    
      Step 4, finally we deliver the goods within the stipulated time.


2 . Q: When will make delivery ?

A: Delivery Time
     -Sample Order: 1-3 days after receipt of the full payment.
     -Stock Order: 3-7days after receipt of the full payment.
     -OEM Order: 15-30days after receipt of the full payment. 


3. After-sales Service

1 year warranty for all kinds of products;
If you find any defective accessories first time, we will give you the new parts for free to replace in the next order, 
as an experienced manufacturer, you can rest assured of the quality and after-sales service.


4.Payment

-Sample Order: 100% TT in advance.
-Stock Order: 100% TT in advance.
-OEM Order: T/T 30% deposit, and 70% before shipment.


5. Transportation

We usually ship by DHL(3-5days), UPS(4-6days), FedEx(4-6days), TNT(4-6days), Air(7-10days), or by sea(25-30days) at your request.

6.Q: OEM ODM order available ?

A: Our factory support OEM and ODM order, welcome to discuss about the specific requirement about your order.

FAQ

Contact Us

    Tel: +86-18002502629

    E-mail: sales@kecarro.com

    Add: Mingjun Industrial Park, Longhua District, Shenzhen

    sales@kecarro.com
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